We are deeply involved in the product selection process. While our flagship items—the DeskPurrch and the PurrLoft—are at the heart of what we offer, being a small business means we also collaborate with external suppliers to expand our range. This approach allows us to improve your shopping journey and complete your experience with us. Rest assured, if any issues arise, we are here to help—simply come back to us, and we’ll make it right, giving you peace of mind every step of the way.

Our brand is a reflection of the care and attention we put into every decision. From the products we choose to the way we present them, everything should be aligned with our commitment to enhancing your daily life. We ensure that every product resonates with our brand’s values and mission, creating a cohesive and impactful experience for you and your furry companion.

We prioritise building strong relationships with trusted partners to ensure the reliability of every product we offer. Where suitable and possible, we choose sustainably sourced options, such as our packaging, which is sourced from mostly FSC-certified suppliers, reflecting our commitment to quality and the environment. Our DeskPurrch embodies this commitment, and we will look to transition our other flagships in time too!

We prioritise strong relationships with trusted suppliers who share our commitment to quality. Before adding any product to our offerings, we carefully review products to ensure they meet our professional standards. While our suppliers handle ongoing quality control, our initial selection process ensures reliable products. If any issues arise, we’re committed to resolving them quickly and ensuring your satisfaction.

The journey doesn’t end when you place an order—it continues long after the product reaches your doorstep. While we can't control every aspect of the delivery process and our external suppliers, we are committed to supporting you beyond the purchase. If any issues arise after receiving your product, we’re here to assist. Our goal is to provide aftercare that ensures your satisfaction, making sure your experience with us is positive and seamless.

Your feedback is essential to our growth. We listen closely to your experiences and use your insights to refine our products and services. Every suggestion and comment helps us make better decisions, ensuring we continue to meet and exceed your expectations. By staying connected with you, we’re able to adapt and evolve, always striving to improve your experience with us.